1) Clients need to be physically fit enough to be able to travel, stay and hike in high-altitude mountain-environment.
2) We will provide tents for all purposes, sleeping bags, cleats/crampons, utensils, garbage bags and first aid kit. Clients are welcome to bring their own equipment as well. Wherever camping will be required during the tour, clients will not be responsible for the set-up and tear-down of the camp, our staff will be. But if they feel they have the knowledge and experience with that and wish to help our staff, they are most welcome!
3) Clients are expected to carry their own backpack for the hikes. In case, they wish that to be carried by us, we will charge an extra lump-sum amount based on the hike. What the clients need to bring for the tour will be listed clearly in the booking confirmation email.
4) Breakfast+Lunch+Dinner will be provided by us as per the scheduled timing. Morning and evening tea + snacks will be provided at set time.
5) Intermittent snacks/drinks will be client's responsibility.
6) The tour's route-plan will be strictly adhered to, and no requests for any detour that might disturb the day's itinerary will be entertained.
7) Medical expense, other than the basic first aid, will be borne entirely by the client during the tour.
8) Even though the wilderness and pure natural setting of the mountains will put the most restive of minds at ease, there could arise a situation where opinions might be at conflict. Under any circumstance, AGGRESSIVE BEHAVIOUR, BOTH VERBAL AND/OR PHYSICAL, TOWARDS ANY MEMBER OF THE GROUP AND/OR GUIDES/STAFF WILL NOT BE TOLERATED. The violator will be dealt accordingly, and if needed, be reported to the local police station for further action. There are simply no two ways about it.
9) Our motto is to ensure that our clients have fun and relish the pure Himalayan nature, but not at the cost of any evident damage to the natural surroundings. Clients are expected to be respectful towards eco-sensitive trekking and camping practices , following the Leave No Trace principle. Your tour-guide will educate you about the right practices and behaviors for the respective tour. Please read articles on Google, they're plenty abound, on becoming a nature-friendly traveler in the Himalayas. This also applies to respecting the local culture and traditions, something which you won't find enshrined in our Constitution, but you will surely find it etched deep in the conscience of the locals. Thus, your tour-guide will sensitize on that front as well. Feel free to ask your tour-guide about the right practices and behaviors for the tour as much as you can. Be adventurous, but more importantly, be smart enough to not end up in a mis-adventure!
10) Each client will be mandatorily signing the Waiver of Release of Liability form. The same will be emailed on booking the course. Please give it a thorough read, as without it being signed, we won't be moving ahead with the tour at all. Your tour-guide will hand you physical-copy of the form at the start-point, and the same need to be signed in front of the guide.
11) Full amount needs to be paid in advance to confirm your booking. The payment details can be found on the last page of the course-application form.
12) Return Policy : - If booking is cancelled before 30 days from the start-date of thetour, 2% amount will be deducted and the balance will be refunded. If the booking is cancelled when less than 30 days and more than 7 days are left for the start-date of the tour, 50% of the amount will be deducted and the balance will be refunded. If the booking is cancelled when less than 7 days time is left for the start-date of the tour, no refund is possible.
13)Kindly fill in the grievance form in writing, if you are not satisfied with the conduct of any of our staff member/guide during the tour. Strict action will be taken against the guides/staff member, if they are found in violation of our code of conduct.
14) If you feel dissatisfied with our grievance redressal, and you choose to sue us, all legal matters will be subject to the jurisdiction of the courts of Reckong-Peo - Headquarter, District of Kinnaur, Himachal Pradesh, India - 172107.
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